30 Day No Questions Asked Refund Guarantee: If you are unhappy with your new glasses for any reason, you can return them for a full refund within 30 days of picking up your glasses. Your prescription is also guaranteed for 30 days, if you don’t feel you are seeing as well as you should, we will recheck and remake your glasses for free during the first 30 days (assuming your exam was performed here).
1 Year Frame Breakage Warranty: Your frame has a free 1 year breakage guarantee. If your frame breaks due to manufacturer defect, caused by normal wear and use, we will replace your frame at no charge. This warranty is limited to 1 free replacement during the first year. Your dog eating your glasses is not considered normal wear and use!!
60 Day Progressive Lens Guarantee: If you are unhappy with your progressive (invisible bifocals) lenses for any reason, we will remake your lenses into single vision or lined bifocals at no charge for 60 days after picking up your glasses. Any remakes after 60 days and before 6 months will be remade at 50% off normal price.
Scratch Coating / Anti-reflective Coating Guarantee: All lenses that are purchased with a scratch resistant coating or an anti-reflective coating have a one year scratch warranty. If your lenses are scratched for any reason, we will replace your lenses for free during the first year. This warranty is limited to 1 free replacement and must be remade with the same prescription.
Prescription Changes/Remakes/Refunds: Any prescription changes after 30 days and before 90 days will be made at 50% of normal cost. If you can not adapt to your new glasses and wait more than 30 days, we will provide a 50% refund (up to 90 days). After 90 days it is reasonable to assume all problems should have been addressed and no remakes or refunds will be given.
Free Spray Cleaner: Any lens purchased with an anti-reflective coating will receive a free bottle of spray cleaner and a free micro fiber cleaning cloth. Return anytime with your empty spray bottle and receive a free refill for the life of your lenses.
Free Adjustments and Minor Repairs: Any frame purchase includes lifetime free adjustments and minor repairs, including nose pad replacement. |